Call us on 0451 393 677

Privacy Policy

Privacy Policy

Reviva Wellness Pty Ltd
Last updated: 18 July 2026

Reviva Wellness Pty Ltd, trading as Reviva Wellness, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information, including health information, when you contact us, submit a booking request, use our website, complete a form, communicate with us, or receive services from Reviva Wellness.

Reviva Wellness provides mobile wellness, IV hydration, nutrient infusion and related appointment services across Perth and surrounding areas. As a mobile service, we do not publish a residential or fixed clinic address on this website. You can contact us using the details below.

Contact details
Reviva Wellness Pty Ltd
Phone: 0430 925 164
Email: contact@revivawellness.com.au
Website: revivawellness.com.au

1. Personal information we collect

We may collect personal information that is reasonably necessary for our services, enquiries, bookings, clinical screening, prescribing review pathway, administration and legal obligations.

This may include:

  • Full name

  • Date of birth

  • Phone number

  • Email address

  • Residential address or appointment location

  • Emergency contact details, where required

  • Preferred appointment date, time and suburb

  • Information you provide through our website, online forms, SMS, email, phone, social media or booking request forms

  • Payment and billing information

  • Communication history with Reviva Wellness

  • Referral information, where applicable

2. Health information we collect

Because Reviva Wellness provides health-related services, we may also collect health information. Health information is sensitive information and is handled with care.

Health information may include:

  • Medical history

  • Current or past medical conditions

  • Allergies or sensitivities

  • Current medications or supplements

  • Pregnancy or breastfeeding status

  • Relevant symptoms or health concerns you voluntarily disclose

  • Previous IV therapy or infusion history

  • Blood test results, where required

  • GP referrals, prescriptions or medical correspondence, where provided

  • Information required for suitability screening

  • Consent and terms acknowledgement

  • Appointment notes and service records

  • Information relevant to clinical governance, safety, prescribing review or emergency care

We only collect health information where it is reasonably necessary for assessing suitability, arranging a booking, providing services, meeting clinical governance requirements, or complying with legal and professional obligations.

3. How we collect personal information

We usually collect personal information directly from you.

This may occur when you:

  • Submit a booking request

  • Complete a consent or health screening form

  • Contact us by phone, SMS, email or social media

  • Communicate with us through TikTok, Instagram, Facebook or other platforms

  • Provide information during a suitability discussion

  • Provide blood results, referral letters or prescriptions

  • Attend an appointment

  • Make a payment

  • Leave feedback or a review

We may also collect information from third parties where appropriate, such as:

  • A prescribing doctor or medical practitioner

  • A pharmacy

  • A pathology provider

  • A referring health professional

  • A booking, form, payment or communication platform

  • A person you have authorised to communicate with us on your behalf

4. Why we collect, use and disclose information

We collect, use and disclose personal information for purposes including:

  • Responding to enquiries

  • Reviewing booking requests

  • Assessing suitability before confirming an appointment

  • Arranging any required prescribing review

  • Providing nurse-attended mobile appointments

  • Communicating with you about your booking

  • Confirming your identity

  • Managing consent, terms and clinical documentation

  • Arranging prescriptions, pharmacy supply or related clinical pathways where required

  • Processing payments and issuing receipts

  • Maintaining appropriate business and clinical records

  • Meeting legal, professional, insurance and regulatory obligations

  • Responding to complaints, incidents or safety concerns

  • Improving our service and client experience

  • Sending appointment reminders or service-related updates

  • Sending marketing or promotional information only where permitted and where you can opt out

We do not sell your personal information.

5. Health information and clinical safety

Your health information may be used to help determine whether a requested service is suitable for you.

A booking request does not guarantee that a service will be provided. Booking requests are reviewed before confirmation, including suitability and any required prescribing review.

Where a prescribing review is required, relevant information may be shared with the prescribing practitioner or platform so that they can make an independent clinical decision.

6. Who we may disclose information to

We may disclose personal information where reasonably necessary to provide our services, manage bookings or meet legal and professional obligations.

This may include disclosure to:

  • Prescribing doctors or medical practitioners

  • Pharmacies or compounding pharmacies

  • Pathology providers

  • Other health professionals involved in your care, where appropriate

  • Booking, form, communication, email, website, record management or payment platforms

  • Professional advisers, such as accountants, insurers or legal advisers

  • Regulatory bodies, insurers or government agencies where required by law

  • Emergency services if needed for your safety or the safety of others

  • Referral or collaboration partners only where this is necessary and appropriate, and only in a way consistent with your consent and privacy rights

Where possible, we limit the information disclosed to what is reasonably necessary.

7. Third-party platforms

Reviva Wellness may use third-party platforms to manage booking requests, online forms, consent forms, prescribing review processes, email, SMS, website hosting, payment processing and business administration.

These platforms may collect and store information on our behalf. We take reasonable steps to use reputable providers and to limit access to information where appropriate.

Examples of third-party systems may include online form providers, website hosting platforms, communication tools, payment platforms, prescribing review platforms and cloud-based business systems.

8. Overseas storage or processing

Some third-party technology providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable privacy obligations.

9. Website, cookies and analytics

When you visit our website, some information may be collected automatically, such as:

  • Device type

  • Browser type

  • IP address

  • Pages visited

  • Time spent on the website

  • General website usage information

Our website may use cookies or similar technologies to support website functionality, security, analytics or user experience. You can adjust your browser settings to refuse or disable cookies, although some parts of the website may not function properly.

Information collected through website analytics is generally used to understand website performance and improve the website.

10. Direct marketing

We may send you service updates, follow-up messages or promotional information where permitted.

You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

We will not use your health information for direct marketing unless permitted by law and with appropriate consent where required.

11. How we store and protect information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include:

  • Password-protected systems

  • Secure devices and accounts

  • Limited access to client information

  • Secure electronic storage

  • Careful handling of paper records, where used

  • Use of reputable third-party platforms

  • Maintaining confidentiality around client and health information

No method of electronic storage or transmission is completely secure, but we take privacy and confidentiality seriously.

12. Accessing or correcting your information

You may request access to personal information we hold about you.

You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.

To request access or correction, contact us using the details at the top of this policy. We may need to verify your identity before releasing or updating information.

In some circumstances, we may be unable to provide access to certain information, including where access is restricted by law, would affect another person’s privacy, or relates to legal or safety concerns.

13. Complaints

If you have concerns about how your personal information has been handled, please contact us first so we can try to resolve the issue.

Contact:
Reviva Wellness Pty Ltd
Phone: 0451 393 677
Email: contact@revivawellness.com.au

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

14. Data breach response

If we become aware of a privacy incident involving personal information, we will take steps to assess and manage the incident.

Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.

15. Age Restriction – clients under 18

Reviva Wellness services are only available to adults aged 18 years and over.

We do not knowingly provide services to clients under 18 years of age. If we become aware that a booking request, enquiry or form submission relates to a person under 18, we will not proceed with the booking.

Where personal information about a person under 18 is provided to us, we will only use that information as reasonably necessary to respond to the enquiry, explain that we are unable to provide the service, manage any safety or legal obligations, and securely handle or delete the information where appropriate.

For anyone under 18 seeking health service advice or treatment, we recommend speaking with a parent or guardian and contacting a Gp, paediatrician, hospital or appropriate healthcare provider.

16. Links to other websites

Our website may contain links to third-party websites or platforms.

We are not responsible for the privacy practices or content of third-party websites. You should review the privacy policy of any external website or platform you use.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website with the revised date. Continued use of our website, booking forms or services after an update indicates acceptance of the updated policy.